Description of the facts and the rights that are considered violated.If any, documents that serve . As support for the facts mentioned.How to file a complaint with the insurance company?The law . Has not foreseen a procedure in particular, the affected party can process his complaint in . Writing before the insurance company and this, in accordance with its policies, will inform about . The term and procedures that will be provided to respond to the concern.
Is the Financial Consumer
What is the . Financial consumer ombudsman?It is a figure that all insurers must have, its function is to . Serve as a mediator to resolve in an objective, free and impartial manner the conflicts . That may arise between the clients and the insurance company.How to file a complaint with . The financial consumer ombudsman?Complaints with the consumer advocate must be submitted in writing; they can . Be sent directly to your office or filed at the insurer’s branches or agencies.
It is the Obligation
It . Is the obligation of the insurance company to inform who the financial consumer ombudsman is . And the contact information so that clients can submit their requests.Once the defender receives the . Complaint, he will have a period of no more than three () days to respond . Whether or not he is competent to deal with it or if he physician database requires more . Information; if this is the case, the interested party will have eight business days to .
Deliver the Information When the Defender
Deliver the information.When the defender or using the internet of things to keep connected accepts the consumer’s request, he will ask the insurer to . Explain his actions in a maximum of eight () days. Once the insurer sends the . Information requested by the defender, he will evaluate it and resolve the complaint within a . Maximum canada data period of eight () days. The defender will communicate the decision made to the . Client and the insurer one business day later.
A Financial Consumer Ombudsman Have
Does a financial consumer ombudsman have conciliation powers?Yes. The financial reform of states that the ombudsman is oriented towards the special protection of . Financial consumers and that the ombudsman must act as a conciliator between them and the . Insurance company.The reconciliation function should be considered mandatory and should be available as an option . To the financial consumer on a permanent basis.How does the conciliation mechanism proceed?The consumer and .